This privacy policy describes how Cana Hospital collects, uses and protects information you share with us — through our website, the booking system, the live chat, or in person at our facility.
Information we collect
When you book an appointment, fill in a form, or chat with our team, we collect your name, phone number, email and any details you choose to share about your reason for visiting. We use this only to respond to you and arrange your care.
Medical records
Any clinical information collected during your treatment is stored confidentially in line with the Kenya Data Protection Act 2019, the Health Act 2017 and the regulations of the Kenya Medical Practitioners and Dentists Council. We will never share your medical information without your consent, except where required by law.
How long we keep information
Booking and enquiry information is kept for as long as needed to follow up with you, after which we may anonymize or delete it. Medical records are retained as required by law.
Your rights
You can ask us at any time what information we hold about you, request a correction, or request that it be deleted (where the law allows). Contact us via the details on our Contact page.
Cookies & analytics
This website uses essential cookies for the live chat to work. We may use Google Analytics to understand how visitors use the site — this is anonymous and aggregated.